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BOOKING
CONDITIONS with CROOKHAM TRAVEL
Your Agreement with Crookham Travel
1. You agree that the person who signs the
booking form signs it on behalf of himself/herself and all the persons
included on it which means that you are entitled to the benefits and
bound by the obligations of an agreement with us. We will state in
writing whether we accept your booking and we will only be bound by an
agreement when we have accepted this booking. We will endeavour to do our
best to make travel and other arrangements with hotel proprietors, road,
rail and other suppliers of services. Whilst we have no direct control
over such suppliers of services, we do accept responsibility not only in
respect of any acts or omissions of our own, but also of our agents and
suppliers In most circumstances, but we would draw your attention to the
provisions of Clauses 9, 10 and 11 of these conditions for further
details in this regard. In concluding a contract, both you and we agree
to be bound by our Booking Conditions set out on this page.
The Standards You May Expect
2. We try to perform our services and to
arrange those services to be performed by others to our exacting high
standards. However, standards can vary to some extent in some areas to
which we arrange tours and you should not expect the same standards on
every tour or on every stage of any particular tour.
Payment
3. A deposit of the amount shown on each tour
booking form and your Holiday Insurance premium (where required) must be
sent with the booking form. The price of the tour less the amount of the
deposit is due between four and eight weeks before the departure date,
unless otherwise advised on your booking confirmation.. The exact date
will be shown on that document.
Additional Charges
4. The prices quoted are based upon costs and
exchange rates prevailing at the time of publication. The price of your
tour is subject to surcharges only on the following items: governmental
action, currency, aircraft fuel, overflying charges, airport taxes and
increases in scheduled airfares We will absorb an amount equivalent to 2%
of the holiday price which excludes insurance premiums.
Alterations to Arrangements
5. In very unusual circumstances it may be
necessary or advisable to make alterations to the arrangements for your
tour (e.g. itineraries, hotel accommodation or travel plans). You
authorise us to make such alterations to any arrangements as we honestly
consider necessary or advisable, taking into account the interest of
other clients and ourselves as well your own interests. If we make an
alteration before your departure which represents a material departure
from the tour you have booked we promise to notify the person who signed
the booking form without delay. You may then accept the alteration
proposed by us, which will be of at least a comparable standard, if
available, or you may, alternatively, cancel your booking and obtain a
prompt and full refund of all money paid by you provided you have given
us written notice of cancellation within 7 days of the date upon which we
notified you of the alteration. You will receive regular updates as to
progress with the planning of complex tours.
Cancellation by You
6. If you wish to cancel your booking, you
may do so subject to the following provisions. You must give us written
notice of cancellation which must be signed by the person who signed the
booking form. Cancellation is effective from the date upon which we
receive the notice of cancellation. If we receive the notice of
cancellation up to the date the balance is required you will merely
forfeit your deposit. In certain circumstances however, where no monies
have actually been dispersed upon your behalf, a refund less £50
may be made. After that date you will additionally be liable for the
following charges. From the balance date to 30 days before departure, 60%
of the land tour amount; 29 days to date of departure, 100% of the land
amount. Should the cancelled place(s) be sold, the refund will be 80% of
the land tour amount. No refunds are possible on flight tickets.
Cancellation by Us
7. In exceptional circumstances it may be
necessary or advisable to cancel all the arrangements for a tour
(although we have never cancelled a tour in our thirty plus years of business)
you authorise us to cancel all arrangements if we honestly consider that
to be necessary or advisable, taking Into account the interests of other
clients and ourselves, as well as your interests provided that we observe
the following conditions:
(a) We will not cancel
your tour after the date when payment of the balance of the price becomes
due (as to which see Clause 3) unless it is necessary to do so as a
result of hostilities, political unrest or other circumstances amounting
to a force majeure, or unless you default in payment of the balance.
(b) If we cancel your tour
at any time as a result of hostilities, political unrest or other
circumstances amounting to a force majeure, we will inform the person who
signed the booking form as soon as possible and will offer you a prompt
and full return of all monies paid.
(c) If we cancel your tour
on or before the date when the payment of the balance for the tour
becomes due (as to which see Clause 3) for reason other than hostilities,
political unrest or other force majeure, we will inform the person who
signed the booking form as soon as possible, and will refund deposits in
full.
(d) If we cancel your tour
because you fall to pay the balance due in accordance with clause 3 you
will forfeit your deposit.
Health Certificates, Passports & Visas
8. It is your responsibility to ensure that
you have a valid passport and all necessary visas and are in possession
of any required medical certificates. Most countries insist on passports
being valid for six months from the date of departure of the holiday. All
costs arising out of the failure to comply with any requirements must be
met at your expense. We accept no responsibility for your failure to
comply with passport, visa and health regulations.
Our Liability to You
9. As we are careful only to work with
suppliers who comply fully with local and national laws, we accept
responsibility for the proven acts and omissions of ourselves,
sub-contractors and local agents. Whilst we are sure you will appreciate
that we do not control the day-to-day operations of our suppliers, we
accept responsibility in respect of acts and/or omissions of our agents
and suppliers of services to us and of their employees, if it is proven
or accepted that advertised facilities or services received are deficient
or below acceptable local standards.
Limitation of Liability
10. We cannot be held liable or accept
responsibility for death, bodily Injury or illness caused to either the
signatory of the booking form nor any other person named thereon. This
does not exclude our liability for any negligent act or omission of
ourselves, agents, suppliers or subcontractors. The foregoing
provisions in clause 9 of these Conditions do not apply to any air, sea
or rail carriers supplying services to us and forming any domestic,
internal or international carriage of whatsoever kind. In this regard,
see clause 11 below.
Liability of Air and Sea Carriers
11. Any flights or sea journeys forming part
of your holiday will be subject to the general conditions of carriage and
conditions of contract or the carrier concerned, to which your attention
will be drawn on the airline tickets. Additionally, such journey will
also be subject to international law which, amongst other things, limits
the carriers' liability to passengers in respect of death or bodily
injury delay and loss, or damage to, baggage. We do not accept any
liability in respect of the foregoing and any claims resulting from air
or sea carriage, should be directed to the carrier concerned.
Delayed Departure
12. In the event of delayed flight departure,
any necessary arrangements will be the responsibility of the airline.
Advice and Assistance
13. We hope and expect your holiday will be
trouble free and enjoyable Our courier will usually accompany each tour
and will be on hand to provide every assistance that we can in the form
of advice, guidance and information should you, during your holiday,
suffer illness, personal injury or death arising out of an activity which
does not form part of the inclusive holiday arrangement, nor an excursion
offered through us.
Claims and Complaints
14. No claim or complaint will be entertained
unless you make it in writing, quoting the tour name, to our office:
Crookham Travel, 11 Attlee Gardens, Church Crookham, Fleet, Hampshire,
GU52 6PH. Telephone 01252 628647; fax 01252 665652. If you make a
complaint we promise to deal with it fairly and promptly within the terms
of these Conditions. Conversely, should you wish to compliment our
service we are always pleased to hear from you.
Your Contract
15. The law governing the contract between us
is the law of England and the contract is deemed to have been made at our
office in Fleet.
Book with Confidence
16. In addition to our 30 plus years of
specialist holiday experience, we offer total financial security provided
by International Passenger Protection Ltd. See below for full details. If
an airline flight is included in any tour we will act as agents of the
airline concerned and your contract for that part of the tour is between
you and the airline company (or their ticket issuing agents who will be
licensed by the Civil Aviation Authority). Properties featured in our
tours have been carefully chosen (and often personally inspected) by one
of our partners and are considered to offer good value for money. If in
any doubt we offer quality rather than cheapness as we understand the
expectations of our clients.
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In accordance with "The Package
Travel, Package Holidays and Package Tours Regulations1992".
All passengers booking with Crookham
Travel are fully protected for the initial deposit and subsequently the
balance of all monies paid to us, including repatriation if required,
arising from cancellation or curtailment of your travel arrangements
due to the insolvency of Crookham Travel
There is no requirement for Financial
Protection of day trips, and none is provided.
A certificate detailing this cover
will be given to each passenger as evidence of cover. Please ensure
that you have been given the appropriate certificate(s) at the time of
booking.
Consumer aware: This insurance is only valid for
passengers who book and pay directly with/to Crookham Travel. If you
have booked and/ or paid direct to a Travel Agent for a holiday with
Crookham Travel please request proof of how the booking is secured as
you should not receive an IPP certificate of insurance from Crookham
Travel in this instance.
This Insurance has been arranged by
International Passenger Protection Limited and underwritten by Insurers
who are members of the Association of British Insurers & Lloyds
Syndicates.
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